At Ruirashop, we value our customers and are always here to assist you. Whether you have a question, need help with an order, or want to share feedback, we’re just a click away! We strive to provide excellent customer service, and our team is dedicated to ensuring your experience with us is smooth and enjoyable.
Please don’t hesitate to reach out to us. We’ve provided several ways for you to get in touch below:
1. Customer Support
For any questions or concerns regarding your orders, products, shipping, or returns, our customer support team is ready to help! You can reach out to us via email or through our contact form.
- Email: contact@ruira.shop
- Phone: [Insert Phone Number] (Available Monday to Friday, 9 AM to 6 PM)
Our customer support team typically responds to inquiries within 24–48 hours, so please allow for a short processing time. We aim to resolve all issues promptly and efficiently.
2. Order Inquiries & Support
If you need assistance with an existing order, such as order tracking, modifications, cancellations, or returns, please include the following details in your email or message:
- Your order number (You should have received this in your order confirmation email)
- The name on the order
- A brief description of the issue you’re encountering
This will allow us to address your inquiry faster and more effectively.
3. Returns & Exchanges
If you need to return or exchange an item purchased from Ruirashop, we’re happy to guide you through the process. To initiate a return or exchange:
- Email us at contact@ruira.shop
- Please reference your order number, the items you’d like to return/exchange, and the reason for your request.
Our returns process is designed to be as simple and efficient as possible. Please review our Return & Refund Policy for more information on eligibility and instructions.
4. Feedback and Suggestions
We love hearing from our customers! If you have feedback about your shopping experience or suggestions for how we can improve our products or services, feel free to let us know. We are constantly working to enhance your experience, and your input is invaluable to us.
- Email: contact@ruira.shop
- Or use our Contact Form (below) to submit feedback directly to us.
5. Business Inquiries
If you’re interested in partnering with Ruirashop or have any other business-related inquiries, we welcome the opportunity to collaborate. Whether you’re looking to become a supplier, inquire about wholesale, or discuss a partnership, please don’t hesitate to reach out.
- Email: contact@ruira.shop
We strive to make your experience with Ruirashop as pleasant and stress-free as possible. If you have any questions, concerns, or just want to reach out, we are here to help and look forward to hearing from you.
Our Office Address
If you prefer to contact us by mail or visit us in person, you can find our office details below. Please note that we do not currently offer in-person shopping or product pick-up services, but we are happy to assist you with any inquiries.